We offer a seamless returns process supported by NZ Post.
FIRST, CHECK OUR RETURN CONDITIONS
You can return any product, including sale items, purchased online, provided all the following conditions are met.
PURCHASE DATE
Items must have been purchased within the last 30 days, with proof of purchase available.
ITEM CONDITION
Items must be unused, unwashed, and undamaged.
PACKAGING
Items must be returned in their original, intact packaging.
BOOK YOUR POSTAL RETURN
Then head to our Online Returns Portal to initiate a return. Take care when entering your order number and email address as both fields are case sensitive - order number can be found on your order confirmation.
Provide a reason for the return, and purchase and print your $10 return shipping label. If you don't have access to a printer our returns label includes a QR code which can be scanned and printed at the Post Office for convenience.
PACK AND SEND YOUR RETURN
Take care to ensure all items being returned, and their packaging, arrive undamaged. Noting that if the product being returned, or its packaging, is damaged, we cannot accept your return.
Once packed in to a suitable mailer, affix the return label to the parcel, and drop it off at an NZ Post outlet, being sure to obtain a lodgment receipt.
A returns tracking link will be emailed to you once your return is on its way to us.
CANCEL YOUR POSTAL RETURN
If you've arranged a returns label but have had a change of heart, we can cancel it and issue a refund for the label at your request.