We’re sorry to hear your Herschel item may have a manufacturing fault!
I purchased the item from herschel.nz
Please submit your item for assessment via our Returns Portal here and choose ‘Faulty’ as your return reason. You will be prompted to provide images of the item, clearly showing the fault and product from all angles. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot facilitate exchanges online.
I purchased the item from another retailer/stockist (not directly from herschel.nz)
For the quickest resolution, we recommend returning your item to the retailer, for a faulty claim and assessment, as your details and payment history will sit safely within their system.
If you cannot return your item to the original retailer, Herschel NZ can assess your item, and where a fault is deemed present, offer a resolution.