Product, Sizing & Care

Our size guides are kept updated on our website.

BAGS & LUGGAGE
All bags and luggage will feature the storage capacity in liters under the product name. This can be seen both on product listing pages, and individual product pages.

Additional information including laptop sleeve sizes, and side storage will be denoted by logos under the "Add To Cart" selector.

And dimensions in centimeters can be found under the "Specifications" drop down, also under the "Add To Cart" selector.

APPAREL & HEADWEAR
Each product listing has a detailed size guide, which can be found next to the size selector.

Discover how you can check stock availability for however you chose to shop.

AVAILABLE STOCK
Sizes that are currently in stock and available can be selected and added to cart, whereas sold out sizes will be greyed out.

SOLD OUT
If an size or item is unclickable, it means that it has sold out.

Whilst our range is constantly changing, and a restock is not guaranteed, you can sign up to our mail list to be notified of new product releases and restocks.

It is important for us to provide choice, including a range of high quality vegan friendly styles.

IDENTIFICATION
The product description section of the product page usually lists the product composition, or the materials it is made from.

Whenever we can confirm that certain products are entirely free from animal-derived materials, we'll explicitly mention it in the description for your convenience.

Our website also allows you to search for vegan styles.

Our range is always changing and we do not offer a price match guarantee.

This applies to sale prices offered by another retailer, or items that may have reduced in price since your purchase with us.

We recommend joining our mailing list to receive updates on our latest promotions and sales.

AFFILIATE ADVERTISING
Please be aware that third-party websites and advertisements may not always accurately reflect our current stock levels or promotions. As a result, products or promotions featured in affiliate advertising may have expired or become unavailable.

With regular use your Herschel Supply bag will get dirty. We’ve created a step-by-step guide on how to care for and clean your products.

1. Maintenance
To stay on top of things, give your bag a quick once over after activities such as camping or hiking. Light cleaning doesn’t have to be a difficult task.

Make sure the main area and all pockets are empty and give it shake upside to get out any debris or crumbs. Use a vacuum to remove any dirt, sand, or crumbs, with a focus on seams and crevices. And if required take a damp cloth to wipe down scuffs and stubborn dirt.

2. Deep Cleaning
While lightly cleaning your bag after outings, like hiking or overnight trips, helps in the short term. Intermittent deep cleaning will help the long term durability of your backpack, not to mention the aesthetics.

Supplies
- Pure, natural soap that does not contain fragrances or additives.
- Clean sponge, washcloth, or flannel.
- Soft nylon bristled brush, or toothbrush.
- Sink or bathtub, with clean water.

Method
If you are able to, remove shoulder straps or hip belts, and wash separately.

Next, fill a sink or bathtub with 6 inches of cold or lukewarm water. With a small amount of soap on your sponge or cloth, remove any stains or spots. If any of the material is mesh, use care as to not to rip or tear your bag.

Remember to pay attention to any part of the backpack that may come into contact with skin. 

Finally, drain the sink or bathtub of the soapy water, and refill with clean water to rinse off any remaining soap, you may need to repeat this process until the water is clean.

3. General Guidelines
- Do not machine wash or tumble dry.
- Cold or lukewarm water is always best, as hot water may shrink materials.
- Use a light hand when using any brush to clean, as you do not want to remove any protective coating the material may have. This includes zippers as they often have a water-resistant coating.
- And when drying, keep out of direct sunlight. We suggest hanging to dry inside or in the shade.

We're considerate of the materials used in our products and are working hard to reduce our impact.

PRODUCT RECYCLING
Our products are designed to last. If you have an item in good condition but you no longer have a need for it, we would encourage you to donate it to an external organisation of your choice. 

Alternatively if the condition is not conducive with donation, you can locate a Community Recycling Centre, where materials can be reclaimed and repurposed.

We prioritise quality, ethics, comfort, and style, ensuring our products and manufacturers meet our standards.

GLOBAL PARTNERSHIP
Accent Group is the New Zealand distributor of Herschel product, and although we do not manufacture this product directly, we work closely with our global brand partners, to ensure their sourcing frameworks align to our expectations.

Accent Group Brand Mangers work with their global counterparts to to collate key documentation such as:

• Ethical Sourcing Policy or Statements
• Cotton Sourcing Policy or Statements
• Animal Welfare Policies
• Restrictive Substances Lists
• Supplier Code of Conduct
• Carbon Emissions Statements
• Packaging Policies