Delivery Types & Changes
Delivery & Order Options
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What are your delivery options?
Our delivery service is free on orders over $150, and charged at $14.99 on orders under $150.
Our Team aim to pack your order within 1 business day.
Once packed, orders are sent from our Australian warehouse, and delivered within 10 business days.Tracking details are emailed to you with a tracking link for NZ Post, which will handle your parcel once it arrives in New Zealand. To track your parcel throughout its entire journey, including the international leg, visit the Omni Parcel website and input your tracking number there, this should look like "ACG0123456".
CUSTOMS AND DUTIES
Orders shipped to New Zealand may be subject to review by the NZ Customs Service, which could cause minor delays in delivery.For orders valued over $1000 NZD, additional duties, customs charges, and fees may apply, which will be billed by the NZ Customs Service when the shipment arrives at the destination port.
DO I NEED TO BE HOME FOR MY DELIVERY?
No, you do not need to be home to accept delivery as all orders are placed with Authority to Leave (ATL) selected by default.When ATL is given, the courier will not require a signature for delivery, and will leave the parcel in a safe place. You agree that the parcel is deemed delivered when left at your address.If you no not wish for your parcel to be left in a safe place, it is necessary to unselect the ATL checkbox at checkout.Please note, the indicated timeframes are approximate, and may vary during periods of high demand, or due to external factors beyond our control.READ MORE -
Where do you deliver?
We deliver to most New Zealand addresses and PO boxes.
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Order Changes
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Can I update my delivery address after I've placed an order?
Due to the speed in which we pack your order an address update is not always possible.
TRACKING NUMBER NOT YET RECEIVED
If you have just placed your order, and have not yet received a tracking number or notification the order has been packed, it may still be possible for the address to be updated.Please reach out to our Team as soon as possible.
TRACKING NUMBER RECEIVED
Unfortunately we are unable to update a delivery address once an order has been packed and a tracking number has been allocated.However, by contacting NZ Post on +64 9 977 0102 you may be able to request an update to your address with them. Please be aware that address updates may contribute to a slight delay in delivery.
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Can I make changes to the items I've just ordered?
We are unable to make changes to an order once it has been placed.
Once your order has been placed, we're unable to modify your order. This includes changing the colour or size of an item, and adding or removing items from your order.
Once delivered, you are able to return any items ordered in error, in accordance with our Returns Policy.
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Can I cancel my order?
In most instances, we are unable to cancel an order once placed.
ONLINE ORDERS
Due to the speed and automation of our warehousing facilities, we are unable to cancel an order once it is placed.Although you are able to return the order once delivered in accordance with our Returns Policy.
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