Payment & My Account

Once you sign up, your 15% discount code will be sent to your email. 

If this code has not come through, please see the following steps: 

• Please ensure your email and details are entered correctly when signing up
• Check your spam/junk emails to see if the email is there
• Please allow 24-48 hours for the email to come through

If your discount code has still not come through after checking these steps, please reach out to our Herschel Experts below to help! 

We currently accept payment via Mastercard, VISA, American Express, PayPal and Afterpay. 

Unfortunately, we can not accept payment from cards issued overseas. 

Unfortunately, we don't offer a price match guarantee if our styles are on sale with a third-party retailer.

However, join our mailing list and we'll keep you up to date with promotions and upcoming sales!

Your confirmation email contains all the required information for tax purposes and doubles as a tax invoice.

You can save this email as a pdf, or print it if a hard copy is required. 

We're sorry to hear that you're experiencing this on our website. We suggest either switching browsers or clearing your cache and reloading the browser to attempt to fix the issue. If you're logged into your account, try checking out as a guest.

If you're unable to find your suburb/postcode, enter your postcode first and then select your suburb from the dropdown list.

Before re-attempting to place your order, please check your bank account and inbox to see if any funds have been deducted or if you've received a confirmation email. If so, your order has been successfully placed - our site just experienced a glitch! 

If you're still having difficulty checking out, we want to hear about it. Contact the Herschel Experts below if the site is having any technical issues impacting your ability to check out. 

The more details you can provide us, the better. When you reach out to us, please provide any of the below information:

• as much detail about the issue as you can.
• screenshots of error messages (if any).
• which browser you're using (e.g. Chrome, Safari, Edge etc.).
• what you've done to try to resolve it so far.

We sure do, sign up here and get a 15% discount off your first purchase with us!

You'll also be the first to know about any promotions and offers. 

Give the gift of a Herschel eGift Card. Redeemable at online at www.herschel.nz

Click HERE to purchase online. 

Just a few steps

To check your Herschel eGift Card balance and expiry date, click here and enter your card number and PIN. 

Should you return an item purchased partly or wholly with a gift card, this amount will be issued via a new gift card. Please note that all returns are subject to our Returns Policy. 

Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards. For further information, please see our Gift Card Terms & Conditions here. 

You can place an online order as a guest, without having to create an online account. 

We recommend having an account with Herschel so you can easily track your orders, view your order history and save an address book, allowing you to checkout faster. 

You can sign up for a Herschel online account here.

Yes, simply log in to your Herschel online account and you will be able to view your past purchases under 'Past Orders' on your account dashboard. 

If you placed your order as a guest and created your account afterwards, your order will not appear on the dashboard. 

Please see instructions below for updating your account details or resetting your password:

Need to update your details?

1. Log into your customer account here and click into 'Account Overview'
2. Select 'View/Edit Profile Information' and update your account information as required

Need to reset your password?

1. Click here and select 'Forgot password?'
2. You will be prompted to enter your email address
3. You will then receive an email with instructions on how to reset the password to your account
4. Alternatively, log into your customer account and select 'Edit Password' on your account dashboard

Joining our mailing list gives you access to updates on new styles and campaigns, upcoming releases and competitions. 

To sign up, scroll to the bottom of our home page and enter your email address.

If you're having trouble signing into your account we recommend resetting your password.

Please note that signing up to our mailing list does not automatically create an online account. 

How to reset your password

• To reset your password click here and enter your email address. You'll be sent an email with a link to reset your password. Keep an eye on your spam and junk folders as the email may end up there.
  
  
• Haven't received the email? You may not have an account with us yet - Sign up here. If your email is recognised you'll have the option to reset your password. 

We're sorry to see you go!  There is an option to unsubscribe from emails at the bottom of each email sent to you.

If you click this link, you will no longer receive updates from Herschel.