Cancellations

Should you wish to cancel your order, please contact our Herschel Experts as soon as possible, either via Live Chat. We will be able to cancel your order if it is yet to be packed or dispatched by the warehouse. If outside of working hours, please lodge an enquiry via email. 

If we're unable to cancel your order you can return your item in accordance with our Returns Policy once delivered.

If you notice that you've made a mistake on your order, please contact our Herschel Experts immediately, either via Live Chat. If your order has not been packed or dispatched from our warehouse, we will cancel your order so that you can reorder the correct size, colour or item. If outside of working hours, please lodge an enquiry via Email. 

If we're unable to cancel your order you can return your item in accordance with our returns policy once delivered.

Our team work quickly to get orders picked, packed and out the door to you - so we can't guarantee that we'll be able to update your delivery address before it is packed. 

If you have just placed your order, or you have not received a tracking number:

Please contact our Herschel Experts here.

There is a short window of time before it's ready to be shipped that we may be able to update the address for you. 

If you have been sent a tracking number:

We are unable to update a delivery address once an order has been packed.

Please get in contact with NZ Post on 0800 501 501 and provide them with your tracking number. They will be able to update your address. Any address updates completed by NZ Post will add an additional business day for delivery on top of the standard delivery time.