Can I cancel my order?
Unfortunately, we're unable to cancel an order once it's placed.
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Once you receive your item(s), you can return them in accordance with our Returns Policy.
Can I change the size or colour of an item after I've placed my order?
Due to the quick nature of our dispatch, we're unable to cancel or change orders once they have been placed - this does include changing the size or colour of an item or adding/removing items.
Can I update my delivery address after I've placed my order?
Our team work quickly to get orders picked, packed and out the door to you - so we can't guarantee that we'll be able to update your delivery address.
If you have just placed your order, or you have not received a tracking number:
Please contact our Herschel Experts here.
There is a short window of time before it's ready to be shipped that we may be able to update the address for you.
If you have been sent a tracking number:
We are unable to update a delivery address once an order has been packed.
Please get in contact with our Herschel Experts here and we will investigate. Please note that there is only a small window in which we may be able to update your address.READ FULL ARTICLE