Shipping Query

Just placed an order? All orders are shipped using Express delivery!

Please Note - your order can take 1-3 business days to be dispatched by our team, before delivery times begin.

* Delivery timeframes are estimates only, and may vary with peak sale periods, possible courier delivery issues, and other influences beyond the control of Herschel. 

Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery. Your tracking number will become active once the driver has picked up and scanned your parcel.

Alternatively, enter your tracking number on the NZ Post website here for delivery updates. 

See our Delivery Timeframes to estimate the arrival of your order.

Delivery within New Zealand

We aim to pack and dispatch online orders within 1-3 business days. Once your order has left our warehouse, you will receive an email notification with a tracking number. 

Please note: During peak periods (sales or public holidays), dispatch times may be longer. 

We want to assure you that Herschel along with our delivery partners, are doing everything we can to safeguard our team and customers during the preparation and delivery of your orders. 

Our delivery partners are following several hygiene protocols including: 

• Social distancing within processing facilities and during delivery to customers
• Allocating workers to operational zones within processing facilities and performing daily temperature checks
• The use of mandatory face coverings and screens where relevant
• Practicing good hygiene and regular cleaning of delivery vehicles
• No longer asking for signatures on delivery, to avoid unnecessary contact

To keep our delivery drivers and posties safe, please:

• Keep 1.5 meters in distance
• If you're experiencing symptoms, please let your postie or driver know
• Wear a mask where required and practice good hygiene

We deliver New Zealand-wide to residential, business and PO Box addresses.  

For orders outside of New Zealand, please visit one of our international sites:

Australia: Herschel Australia

United States: Herschel United States