Our delivery options, timeframes and costs are as below:
IMPORTANT TO NOTE: Please allow 1-3 business days for your order to be packed before it's shipped. Delivery times begin once an order has been packed and picked up by the courier. Please allow additional packing time during peak periods (such as sales or public holidays).
*Please note that delivery timeframes are estimates only and may vary with peak sale periods, possible courier delivery issues and other influences beyond the control of Herschel.
Orders shipped from the Australian warehouse may take up to 11 business days. We do our best to fill your orders from our New Zealand warehouses, but there are occasions when we fulfil from our Australian warehouses to ensure that you don’t miss out on anything you’ve ordered.
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery.
Authority to Leave:READ FULL ARTICLE
When you place your order, you will have the option to give Authority to Leave. This means that if it's safe to do so, your delivery will be left unattended if you're not home to accept it. Please note that the courier has the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If you do not provide Authority to Leave, your delivery will be redirected to your local post office if nobody is home to accept it. For further information, please see here.
Holiday Returns & Delivery Cut-Off Dates
The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.
Extended Holiday Returns Policy:
All online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.
Orders made beyond this timeframe will follow our regular 30-day return policy.
Order Cut-Off Dates:
*Please Note: All times listed are in Local Time
Important to note: In order to have access to a full range of stock, we ship some orders from our Australian warehouse to ensure you don't miss out on anything. Orders shipped from the Australian warehouse may take up to 10 business days, so we strongly suggest ordering in advance to make sure you receive your order on time in the event that it is dispatched from Australia.
*Please Note - Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of Herschel.
From everyone at Herschel, we wish you a very happy holiday and new year.READ FULL ARTICLE
How can I track my order?
Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery.
Your tracking number will become active once the driver has picked up and scanned your parcel.READ FULL ARTICLE
Alternatively, enter your tracking number here for delivery updates.
See our Delivery Timeframes to estimate the arrival of your order.
What is Authority to Leave (ATL)?
Authority to leave (ATL) is selected by default at the checkout, so you don't need to be home to accept your parcel.
If this option is left checked, the courier will not require a signature for delivery and will leave the parcel in a safe place if no one is home. You agree that the parcel is deemed 'delivered' when left at your premises.
What if I selected ATL and my parcel is stolen?
Herschel will not be held liable for any stock loss, due to theft or negligence if Authority To Leave is selected at the time of checkout and proof of delivery has been provided from our courier.
I would like to sign for my order, how can I ensure this?
If you would prefer to sign for the parcel, please deselect the option "I give permission to leave this item at the address listed above" at checkout. If no one is home at the time of delivery, the parcel will be taken to your local Post Office for collection.
I've been notified that my order has been delivered, but I haven't received it!
- Check your tracking details. Your order may have been taken to your local Post Office.
- Check the surroundings of your property/mailbox. The courier may leave your order in a partially obscured spot to keep it safely away from street view.
If you have any enquiries relating to the whereabouts of your parcel, get in touch with our Herschel Experts below.READ FULL ARTICLE
Where do you deliver?
We deliver New Zealand-wide to residential, business and PO Box addresses.
For orders outside of New Zealand, please visit one of our international sites:
Australia: Herschel Australia
United States: Herschel United States