I just signed up, where is my 10% discount code?
Once you sign up, your 10% discount code will be sent to your email.
If this code has not come through, please see the following steps:
- Please ensure your email and details are entered correctly when signing up
- Check your spam/junk emails to see if the email is there
- Please allow 24-48 hours for the email to come through
If your discount code has still not come through after checking these steps, please reach out to our Herschel Experts below to help!READ FULL ARTICLE
Which payment methods are accepted?
We currently accept payment via Mastercard, VISA, American Express, PayPal and Afterpay.
Unfortunately, we can not accept payment from cards issued overseas.READ FULL ARTICLE
Do you price match?
Unfortunately, we don't offer a price match guarantee if our styles are on sale with a third-party retailer.
However, join our mailing list and we'll keep you up to date with promotions and upcoming sales!READ FULL ARTICLE
How do I get a tax invoice for my online order?
A tax invoice will be emailed to you, along with your order confirmation, shortly after you place your order online. You can save this email as a pdf, or print it if a hard copy is required.
We can resend an invoice if you need it, just get in touch with our Herschel Experts below.READ FULL ARTICLE
Why can't I check out?
If you're having difficulty placing an order, please try the following:
If you're receiving an error message or unable to enter your payment details at the checkout, please try either of the following:
- Remove the items from your cart, clear your browsing data and cookies and refresh the page
- Switch to another browser or device to place the order
If you're unable to find your suburb/postcode, enter your postcode first and then select your suburb from the dropdown list.
Before re-attempting to place your order, please check your bank account and inbox to see if any funds have been deducted or if you've received a confirmation email. If so, your order has been successfully placed - our site just experienced a glitch!
If you still need assistance, please contact us below!READ FULL ARTICLE
Do you offer a sign-up or first-time buyer discount code?
We sure do, sign up here and get a 10% discount off your first purchase with us! You'll also be the first to know about any promotions and offers.READ FULL ARTICLE
Are my credit card details and personal information safe?
At Herschel we take website and credit card security very seriously. We use high level, 128 bit SSL encryption technology whenever you enter your personal information or payment details on our site. This technology is the most advanced security software currently available for online transactions. We do not under any circumstances store credit card details.
Good to know: To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.
Why haven't received my order confirmation?
Your order may still be processing in our systems. Please contact our Herschel Experts here if you haven't received your order confirmation within 24 hours, we'll be happy to assist.READ FULL ARTICLE
What is PayPal and how does it work?
What is PayPal?
PayPal is an online payment system which lets you pay for your order with a PayPal account instead of entering your card details at the checkout, keeping your card details private.
PayPal Pay in 4
- PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments.
- Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 2 weeks after.
- Repayments are made automatically from your PayPal account.
How do I use PayPal?
- You will need to set up an account with PayPal which is linked to your card or bank account.
- Select PayPal as your method of payment at the checkout.
- A PayPal pop up window will allow you to enter your PayPal log-in details, where you then authorise the transaction.
- Once payment is confirmed, a confirmation page will appear along with your order number.
To find out more and sign up, please visit PayPal's website.READ FULL ARTICLE
What is Afterpay and how does it work?
WHAT IS AFTERPAY?
Afterpay allows you to shop now and pay later, always interest-free. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks.
To check if you're eligible to use Afterpay click here.
HOW DO I USE AFTERPAY ONLINE?
Simply choose Afterpay as your payment method at checkout. Your first payment will be taken when you place your order. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.READ FULL ARTICLE