What is your returns policy?
Please note: All online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. For further information on holiday returns, please see here.
If you've had a change your mind, we'll gladly offer you a refund provided the following conditions are met:
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unused, unwashed, or otherwise undamaged
- Item(s) are in original packaging with original hang tags attached
We're happy to accept returns of sale items provided the item meets our return conditions above.
We don't have any Herschel stores in New Zealand just yet, so please return your item online!
Start the return process via our Returns Portal. Follow the prompts to purchase and print your return shipping label, then post your item at the Post Office. Click here for steps on booking your return.
- Return costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process.
We do not offer direct online exchanges.
If you wish to return online, please post your item back to us for a refund and place a new order.
Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click here for more information.